Individual stained-glass pieces are hand-cut, wrapped in copper foil, and soldered together, creating a captivating play of light. At the discretion of our management, we may require photographic evidence to support claims for damages. We will make every effort to respond to your inquiries as early as possible, usually within 48 hours. If you are not satisfied with our product, please refrain from leaving negative or neutral feedback before reaching out to us. Kindly bring the issue to our attention, and we will do our best to resolve it for you.